Products ship from Canmore, Alberta and generally leave our warehouse within one business day, please allow up to two business days for processing during busy periods as Black Friday, Cyber Monday and Boxing Day. Shipping cost are calculated before tax, free shipping to Canada is available with a minimum purchase of $50 before tax. We ship all orders trackable with Canada Post. Please note, after the orders have been accepted and have been picked up by the shipping company we will provide the relevant tracking number to the customer. At this point the shipping company is in charge of the timely delivery.
If you have questions regarding shipping or returns, please contact our Service Team at 1-866-473-3639.
Unfortunately, we can't offer shipping to Asia, Middle East, India and Africa. In the past, shipping times were unpredictable and customers had to wait for their product for up to 2 months. If you live in one of those regions, please check www.buff.com for an online store in your area. We apologize for any inconvenience this may cause.
In case the customer chooses to ship through a third party company, which offers forwarding services to those regions, buyabuff.com offers only tracking to the provided address and is not responsible for any kind of delays or lost shipments after the shipment was received by the provided receipient.
For all other international orders, our Service Team will contact you in case the shipping cost exeeds $20.
RETURN & EXCHANGE
If you're having second thoughts about your BUFF® product, don't worry; you have 30 days from the purchase date to return it. If our product doesn't perform for you or you want to exchange it for a different colour or style, we'll take it back.
You may return your unused (not worn or washed) product with the original tags and packaging for a full refund less shipping within 30 days of the purchase date. Shipping & Handling fees as well as the fees for the return postage are non-refundable, unless an item is damaged or defective. Please allow 2-3 weeks for your returns to be processed. An additional 5-7 days may be required to process the refund through Paypal.
Please include a copy of the Invoice or order number with the product(s) your are returning.
If you want to start a return procedure. Please fill out the Product Returns form.
SALE on buyabuff.com
From time to time buyabuff.com offers selected products at a discounted rates. All sale discounts are only valid during the relevant sale period. All our sales events are only on post-season and lower quantity stock. Unfortunately, we can't offer price matching at the current time. The price difference on products purchased before or after a sales event, at another online or retail store can't be refunded.
But we want that all our customers have the chance for the best deal on buyabuff.com: Our e-newsletter announces upcoming sales events for all subscribers. Sign up here and don't miss a deal.